2.0 Inbox

The inbox menu consists of all kinds of conversations from multiple messaging platforms. A user can send several types of messages, inclusive of: Predefined Messages, attachments such as location, contact card, audio, documents, photos & videos.

By clicking the > symbol on the top right corner of the chat box, user can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging.

The session is started when the end user sends a message to the business virtual contact. To end a session, user may click the 3 dots on top of the chatbox to end the session.

2.1 All Conversations

By clicking All Conversations, the user can view all conversation under this menu.

2.2 All Active Conversations

By clicking All Active Conversations, the user can view all active sessions conversation under this menu

2.3 My Conversations

By clicking My Conversations, the user can view his/her own conversation under this menu.

2.4 My Active Conversations

By clicking My Active Conversations, the user can view his/her own active sessions conversation under this menu.

2.5 My Team Conversations

By clicking My Team Conversations, the user can view the team conversations that assigned to the user under this menu.