7.0 Task Queue
The task queue is for the active tasks that are waiting in the queue to be assigned to an agent. The agent can see Team task queue and my task queue.
From team task queue, the agent can choose some tasks and click “assign to me”.
The task queue is for the active tasks that are waiting in the queue to be assigned to an agent. The agent can see Team task queue and my task queue.
From team task queue, the agent can choose some tasks and click “assign to me”.